Request an Appointment
Submit an appointment request online or contact our office by phone with your preferred date.
Welcome to our dental family
Welcome, New Patients
We want your first visit to feel clear, convenient and comfortable from the moment you contact our team.
Your first visit
A comfortable start to your dental care
Your first appointment gives us an opportunity to understand your oral health, discuss your concerns and learn about your treatment goals.
Our team will guide you through the appointment process, answer your questions and help you understand what to expect before treatment decisions are made.
Friendly and respectful communication
Individual dental evaluation
Clear discussion of available options
Personalized treatment recommendations
Request an Appointment
Simple appointment process
What to expect before your first visit
Follow these simple steps to help make your first appointment convenient and well prepared.
Receive Confirmation
Our team will contact you to confirm availability, appointment time and any preparation instructions.
Prepare for Your Visit
Gather your identification, insurance information, medication list and relevant dental records.
Be prepared
What to bring to your appointment
Bringing current and accurate information helps our dental team prepare for your visit and provide appropriate recommendations.
Government-issued photo identification
Current dental insurance card
List of current medications
Relevant health and dental information
Recent dental records or X-rays, if available
Guardian documentation for a minor, if applicable
Arriving for your visit
New patients may be asked to arrive early enough to complete or review registration and health-history information before the scheduled appointment.
Please do not send detailed medical or dental information
through the public appointment form. Provide sensitive
information directly through the practice’s approved
communication process.
Insurance and payment
Understanding your dental benefits
Insurance participation and benefits can change. Contact our office before treatment to verify current network participation and available benefits.
Aetna
Blue Cross Blue Shield
Cigna
Humana
MetLife
UnitedHealthcare
CareCredit
Other Plans
Important insurance information
Listing an insurance provider on this website does not confirm current in-network participation. Please contact our office and your insurance company to verify coverage before treatment.
Benefits vary by individual plan
Deductibles and annual limits may apply
Pre-treatment estimates are not guarantees
Visit Rackham Dental
Preparing for your appointment
Questions about your first visit, insurance information or appointment request? Contact our team for assistance.
Office Address
221 E Carolina St, San Antonio, TX 78210
Phone
Office Hours
Monday – Thursday: 8:00 AM – 5:00 PM
Email
Common questions
Before your appointment
Find answers to common questions from new dental patients.
Submit the online appointment request form or call our office. An online submission is a request only. Our team will contact you to confirm the date and time according to availability.
Bring a valid photo ID, your current dental insurance card, a list of medications, relevant health information and any recent dental records or X-rays that may be available.
Many patients benefit from dental examinations and professional cleanings approximately every six months. Your dentist may recommend a different schedule according to your individual oral health needs.
Coverage depends on your individual insurance plan, network, annual limits, deductibles and treatment benefits. Benefit information provided before treatment is an estimate and is not a guarantee of payment by the insurance company.
The visit may include a discussion of your concerns and health history, a dental examination and any diagnostic information considered appropriate. The dentist will then discuss findings and available treatment options.
For urgent dental pain, swelling or injury, call our office directly instead of relying on the online form. Call 911 for uncontrolled bleeding, trouble breathing, serious facial trauma or another life-threatening emergency.
Dental emergency
Do you need urgent dental assistance?
For severe tooth pain, swelling, dental injury or another urgent concern, call our office directly instead of waiting for an online reply.
Call 911 for uncontrolled bleeding, trouble
breathing, serious facial trauma or another
life-threatening medical emergency.